Effective March 2012, Comcen has teamed up with SpinTel.
Comcen and SpinTel have been operating as sister companies since 1996 and have shared the same resources, staff and wholesale providers since. Both companies have been under the same management and operations for more than 10 years.
This amalgamation will make it easier and more efficient for customers and staff alike to keep you up to date with the latest offers and improvements. There will be no change in management, our call centre, your plan, your email address (you will keep your existing Comcen email address), or the online portal 'My Account' login details. All existing staff will be retained and your existing contract will remain as is.
The Comcen and SpinTel Terms & Conditions, products and plans are identical. SpinTel's website can be viewed at: spin.net.au, and the Terms & Conditions can be viewed here: spin.net.au/terms
Like Comcen, SpinTel's primary focus is on the customer experience — providing you a high-value, high-quality service, while aiming to meet and exceed your expectations.
If you are paying your account by Credit Card or Direct Debit, you will begin to see SpinTel on your bank statement. If you are paying using an alternative method, new details will appear on the 'how to pay' section of your bill.
We will keep you up-to-date via email with the progress of Comcen and SpinTel's amalgamation.
We welcome you to SpinTel and look forward to continuing to provide high-quality services coupled with exceptional customer service.
SpinTel is one of Australia's leading full-service telecommunications providers. Established in 1996, SpinTel continues to deliver high-quality services and unrivalled customer support to residential and business consumers.
SpinTel has substantially increased its already impressive customer base, earning the company an enviable spot on Australia's Top 20 Internet Providers list — an impressive achievement for a business that is 100% Australian owned and operated.
During March 2012, Comcen will be teaming up with SpinTel. Once the amalgamation is complete you will be a SpinTel customer.
Comcen and SpinTel have been operating as sister companies since 1996 and have shared the same resources, staff and wholesale providers since. By amalgamating the two companies, we will be able to streamline processes, creating greater efficiency and improved customer support which will allow the best of both brands for customers.
Once the amalgamation is complete, your account will be billed by SpinTel. The Comcen brand will no longer operate.
There will be no change in staff or management as these are the same people who currently manage the daily operations of both SpinTel and Comcen.
There will be no change as both SpinTel and Comcen share the same call centre. Current staff will be answering your calls; the only difference you will notice is the staff will answer your call with "Welcome to SpinTel".
Yes, the Comcen brand will no longer be in operation by the end of March 2012.
No. The plans and products offered by Comcen are identical to SpinTel. Your current plan will remain the same.
Very little will change — you will notice the website change to SpinTel (spin.net.au), your bill will be branded 'SpinTel', you will be known as a SpinTel customer by our call centre staff and you will see the company name SpinTel on your bank statements if you pay by direct debit.
Yes. You will keep your existing Comcen email address.
No. You are not required to change plans and the plan you are currently on will continue until you wish to change it.
If you are paying your account by credit card or direct debit, you will begin to see SpinTel on your bank statement. If you are paying using an alternative method, new details will appear on the 'how to pay' section of your bill.
No. You are able to use your existing Comcen username and password to log onto the SpinTel 'My Account' page.
Yes, we will keep you up-to-date via email with the progress of Comcen and SpinTel's amalgamation.
Please see below for the following payment types:
'SpinTel' will appear as the biller on your bank statement
SpinTel biller code: 585562
Account Name: SpinTel
BSB: 062 016
Account Number: 10439863
Bank: Commonwealth Bank
Cheques to be made out to SpinTel
PO Box 169
St Peters NSW 2044
9am to 8pm weekdays, 9am to 5pm weekends & public holidays
Phone: 13 22 10
Phone (International): +612 8263 7905
Email: sales@spin.net.au
Fax: 1300 300 374
9am to 5pm weekdays
Phone: 1300 303 375
Email: accounts@spin.net.au
8am to 8pm weekdays, 9am to 5pm weekends & public holidays
Phone: 1300 303 375
Email: support@spin.net.au
