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Need a hand?
Call us: 13 22 10

Home Basic

Home Basic is ideal for home users who use their landline service every now and then.

Unlimited Local calls will help keep costs low, and with max cost National Calls you can chat for as long as you like for one maximum call rate.

Plus, with our Top 50 International Cap you can call our Top 50 calling destinations for a capped rate of $1.98 for one hour.

Home Classic

Home Classic is the perfect choice for home users who regularly use their landline service.

With Unlimited Local and National calls, you can now chat with family and friends for longer.

Plus, with our Top 50 International Cap you can call our Top 50 calling destinations for a capped rate of $1.98 for one hour.

1

What You Pay

What You Get

home basic

$29.95per month
home classic

$39.95per month
Line Rental Included
Local Calls
National Calls
Mobile Calls
Critical Information Summary Critical Information Summary

2

New phone line connection options


Connection
Options


Additional Features

Voicemail $6.00

When you're unable to take a call, Voicemail can take it for you. No extra equipment such as answering machines is needed. Voicemail can also be used in conjunction with Call Waiting - if you don't want to interrupt your call, let Voicemail take your message. Message-retrieval charges may apply, depending on which service you have.
Calling Number Display (Caller ID) $6.00

Calling Number Display can help you identify who is calling by displaying the caller's phone number. It can also store the date and the time of the call, as well as the phone numbers of callers who hang up without leaving a message.

You will need a CND compatible phone or Calling Number Display unit in order to use the Calling Number Display feature.

If you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties.

However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line:

  • to the emergency call service (000);
  • on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the CLI for fraud prevention, billing, call management or credit control;
  • when you or someone else sends a text message or replies to a Talking Text message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender;
  • when you or someone else uses another carriage service provider by using a network override code.
Multiple Number $6.00

Multiple Number offers:

  • an additional phone number for your existing phone line, as well as the option of separate billing for that number
  • a separate ring tone for your new number that lets you know who the incoming call is for
  • separate billing for your second number, via a coded prefix. This lets you itemise the bill and divide it among other occupants if appropriate
  • call forward facility which may be applied to each number independently
Duet Phone and Fax Multiple Number $6.00

Duet Phone and Fax Multiple Number allows you to add a fax number to your existing phone line, giving you separate phone and fax numbers without installing a second line. Normal call charges still apply. This service is available through most telephone exchanges in Australia. Not all fax machines may be compatible.
Call Forward Selected Callers $2.20

Choose which calls are forwarded to your mobile, pager, answering service or other phone numbers, from your home phone. You can have up to 15 numbers redirected. The cost of forwarded calls is set at applicable rates.
Call Forward Set the Time $3.30

Forward calls from your home phone to your mobile, pager, answering service or other phone numbers during times that you have specified. You can set up to 15 time periods during which your calls will be forwarded. The cost of forwarded calls is set at applicable rates. Call Forward Set the Time is available from tone phones in most areas throughout Australia and calls can be forwarded to most phone numbers in Australia.
Call Control $3.30

Call Control allows you to restrict the types of calls made from your home or company phone. You can choose to bar outgoing STD, international, 190, or local numbers (Reverse Charge calls can still be accepted regardless of the level of barring).
Abbreviated Dialling $3.30

Abbreviated Dialling lets you make calls by using just a one or 2 digit code. You can store up to 60 phone numbers, including STD and international numbers.

  • Up to 8 storage numbers $3.30 incl.GST per month.
  • Up to 40 storage numbers $5.06 incl.GST per month.
  • Up to 60 storage numbers $6.16 incl.GST per month.
Delayed Hotline $3.30

Delayed Hotline allows you to call a particular phone number without dialling. You just pick up the phone, wait four seconds, and the number is dialled automatically. Calls made using Delayed Hotline are charged at applicable rates.
Selective Call Accept $3.30

With Selective Call Features, you can choose to divert, accept or reject calls from particular numbers. You can apply Selective Call Features to up to 30 numbers at a time. Selective Call Accept is available from tone phones in most areas throughout Australia. Please note this is not available with all of our products.
Smart Ring $4.40

Smart Ring lets you identify who is calling by the sound of your telephone's ring.

You can select up to three distinctive rings, with each distinctive ring able to be used for up to 15 numbers. Any calls not linked to a Smart Ring List are announced by the normal ring tone.
Silent Number $2.95

An unlisted number (or 'silent line') provides you with a way to increase your privacy. Under Part 13 of the Telecommunications Act 1997, carriers, CSPs, number-database operators, emergency call persons and their respective employees and associates are required to protect the confidentiality of information that relates to the affairs or personal particulars (including any unlisted telephone number) of another person.

This means that if you have a silent number, your number won't be listed in the White Pages directory, or directory assisted services. Please note that if your phone number is listed in the current White Pages, you would have to wait for the next edition.

The disclosure or use of protected information is authorised in limited circumstances. For example, such disclosures may be made to authorised law enforcement agencies for purposes relating to the enforcement of criminal law or where the disclosure or use is reasonably necessary to prevent or lessen a serious and imminent threat to the life or health of a person.

Silent Number is available throughout Australia.
Line Hunt $3.55

Line Hunt allows you to purchase additional lines, while advertising only one number. As calls are received, they are automatically directed to the next free line. Line Hunt allows you to improve your customer service, by directing calls to the appropriate department, and ensuring they are answered promptly.

There are two types of Line Hunt options:

  • Call Circulate - incoming calls are received first on your nominated line. When that line is busy, calls are automatically directed to next available.
  • Call Share - incoming calls are equally distributed across every line in the group.

Line Hunt is charged at $3.55 per month per line in addition to the normal line rental charges. There is also a once off initial connection charge of $46.20. Changes or additions to an existing Line Hunt group are charged at $46.20 each.
Remote Access $2.20

If the kids are home and you're not, and you've forgotten to switch on Call Control so that they can't make expensive calls, you can turn it on from another location using Remote Access. Applicable call forwarding charges apply.

Some features may be incompatible in some areas. Email sales@spin.net.au or call us on 13 22 10 for further information.
Existing customers can activate these features in My Account.

Connection Options

Connection Options
  • All prices on this page include GST.
  • Prices stated above are for the first service only.
  • If you select a "New Phone Connection" on your application, we will contact you if the installation will attract a fee above $59.
  • Should a technician be required, we will contact you to advise of the appointment time.
  • Additional service charges (for each additional service connected at the same time, premises and customer) are as follows - Inplace: $59, Reconnect: $75.50, New: $179.
  • Additional charges may apply for items such as: cabling past the main distribution frame (MDF) or first socket where no MDF exists; trenching; or more difficult installations.

International Rates

SpinTel's Top 50 International call locations offer great value. The Top 50 include calls to mobiles in five countries, Canada, Hong Kong, Singapore, China and the US.

All Home Phone plans include $1.98 for the first hour to our Top 50 international countries.

Top 50 International

Select a Destination

All Countries

Select a Destination

Things to know

  • Prices displayed on this page include GST.
  • Payment options include direct debit or credit card.
  • Available to residential customers only.
  • Service is billed monthly in advance.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days’ written notice is required in writing for cancellation of services.
  • You will retain your current phone number.
  • Service connection time is approximately one working day when transferring an active service. Connection times may vary if you do not have an active service and we will advise you of a connection timeframe once the order has been placed.
  • You may continue to use your active service without disruption during the transfer.
  • 39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
  • Calls to 13/1300 numbers are charged at 35¢ per call.
  • Timed calls are billed in 60-second increments.
  • The Top 50 International Special is available 24 hours a day, seven days a week.
  • If you are paying handset rental with your current provider, this monthly charge will continue to be billed by SpinTel until the handset has been returned.
  • Home phone features may differ from your current provider. A list of compatible features is displayed here.
  • Home phone features you have with your current provider may be transferred and monthly fees for those features will be billed by SpinTel.
  • The service will be delivered over the Telstra Wholesale or Optus Wholesale network.

FAQ

Max Cost Calls

A Max Cost call is a timed call up to the maximum call cost, after which the cost of the call remains at that price for the remainder of the call.

For example:

National call of 17¢ per minute, $2 Max Cost, flagfall of 39¢.

- You would pay 17¢ per minute up to $2, and pay only $2 (plus a 39¢ flagfall) for the rest of the call.
- For a call less than $2, you would pay only the per-minute rate (plus a 39¢ flagfall).

Top 50 International Special

The Top 50 International Special is a great way to enjoy saving on your International calls.

International Special calls will be charged at the per minute rate until you reach $1.98, after which the billing for the call will remain at $1.98 until one hour is reached. After one hour, you will then be charged at the applicable per minute rate for the remainder of the call.

For example:

- A two-minute call may cost 15¢ a minute with a 39¢ flagfall (2 min x 15¢/min + 39¢ flagfall).
- A call lasting anywhere between just over 13 minutes and one hour may cost $2.37 ($1.98 call special + 39¢ flagfall).
- A call that lasts longer than one hour may cost $1.98 for the call special, plus 15¢ for each minute beyond the first hour, plus 39¢ flagfall.

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