Our service is backed by one of Australia's top telecommunications companies. Other VoIP providers route their VoIP packets overseas or through various other low quality routes which affects service quality. We have invested with the big players in the market to ensure our VoIP service is class leading.
Currently our VoIP service supports: G.729, G.711a/u and G.726. We recommend our customers use G.729.
All you need is compatible VoIP hardware/software and one of our VoIP Plans. A basic hardware setup could be a VoIP Modem/Router, a Normal Telephone Handset and a Broadband connection.
No, not if you have a fixed-line broadband service with us. If you don't, VoIP uses both downstream and upstream data and will affect your plans usage. However, the amount downloaded and uploaded will depend on which codec you choose. For example: G.729 will use 8KB/s, G.711u/a will use 64KB/s (both upstream and downstream).
Yes, Voicemail is available for this service.
You can check your VoIP usage in the My Account section of our website.
We accept both Direct Debit and Credit Card.
Yes, any standard handset will work as long as your hardware supports it. The equipment we sell will allow you to use a normal handset.
No, not necessarily. Only if you are using software on your computer for VoIP will you need it on. Most people will have hardware such as the equipment we sell, where you don't need your computer on.
If your broadband goes down, your VoIP phone will not work. However, if you have a normal landline which you use for backup or for incoming calls only, then our equipment will fail over (if you have set it up in this way) and call will continue via your normal line.
Yes, with our hardware and other compatible hardware it is possible to use your normal telephone handset.
In most cases yes, however this primarily comes down to the way the hardware is setup. If QoS is enabled and Priorities are set then there should be no difference in call quality.
Of course. You can call any landline or mobile service as you currently do, however you have the added ability to call other VoIP customers on our service as well for FREE.
There are quite a few, you can see what is available on our VoIP Features page.
Primary factor is the savings. You just can't get calls this cheap on a normal landline. But also the convenience, you can take your VoIP number with you, it isn't restricted to one place of residence.
VoIP uses bandwidth and at times quite a bit. Narrowband services such as dialup do not provide enough bandwidth to support a VoIP service without impacting on the call. We recommend at least a 512/128 ADSL1 broadband connection.
All you need is compatible hardware, a telephone handset and a broadband connection.
Most certainly. Our International rates are one of the most competitive in the VoIP marketplace. With calls starting at 5c per minute, it's definitely cheaper than what you are paying now. You can see a full list of call costs on our Call Rates page.
Unfortunately at this stage it is not possible, however we hope to offer this at a later time.
You will be able to call emergency services numbers including 000. If you call an emergency services number, you must advise the operator of your current location.
If you wish to call an International destination on your VoIP service, this must first be enabled on your service. To enable International dialing, you may contact our customer service team on 1300 303 375 or lodge an enquiry via our online form in 'My Account'.