Shipping & Returns

All items are shipped by Australia Post and costs are displayed at the checkout. SpinTel’s shipping rates are as follows:

• $15 for broadband hardware
• $5 for SIM cards
• $5 for additional items (on the same consignment)

Shipped items can be tracked through ‘Track My Order’ section, which can be found here.

SIM cards and broadband hardware are generally delivered within five (5) business days.

Upon sign-up, modems and other hardware are shipped to coincide with the installation date of your order.

Bundled shipping may not be available on some products due to insurance reasons.

All D-Link hardware ships directly from D-Link.

Our Refund Policy

Under the Competition and Consumer Act 2010, you may seek a refund if goods:

• Are or become faulty through no fault of your own;
• Are not fit for a stated purpose or a purpose you made known to our sales staff;
• Don’t match our description or sample; or
• Have defects that were not obvious or we did not bring to your attention.

Faulty Item Returns

If you receive an item which you believe to be faulty, please contact our Technical Support team immediately on 1300 303 375, so we can attempt to diagnose the problem. If it is determined that the item is faulty, we will provide you with instructions to return the item for exchange.

D-Link Item Returns

All D-Link labelled hardware includes a 12 month warranty and must be returned to D-Link for assessment and repair or replacement. D-Link offers 24/7 technical support and can be contacted on 1300 766 868 (option 2) to arrange an RMA (Returned Materials Authorisation) prior to hardware being returned.

Mobile Handset Returns

All mobile phone handsets must be sent to their respective manufacturer for assessment, replacement and repair. Below is a list of manufacturers’ contact details:

Manufacturer	Warranty	Accessories/Battery	Action
HTC	24 Months	12 Months	Customers must contact HTC on 1300 650 888 and locate the nearest service centre.
LG	24 Months	12 Months	Customers must contact LG on 1300 54 2273 and locate the nearest service centre.
Motorola	12 Months	12 Months	Customers must contact Motorola on 1300 138 823 and locate the nearest service centre.
Nokia	12 Months (Nokia N9 = 24 Months)	Call manufacturer	Customers must contact Nokia on 1300 366 733 and locate the nearest service centre.
Samsung	24 Months	12 Months	Customers must contact Samsung on 1300 362 603 and locate the nearest service centre.
Sony	24 Months	12 Months	Customers must contact Sony on 1301 650 888 and locate the nearest service centre.
Sony Ericsson	12 Months	12 Months	Customers must contact Sony Ericsson on 1300 650 050 and locate the nearest service centre.

Exchanges

If you change your mind or have ordered incorrectly, you will be liable for the original shipping costs. If you choose to replace an item that has already been shipped, you will be liable for the original shipping cost and any further shipping costs. Exchange items must be received in new condition, unopened, and returned to us at your expense using a tracking method, such as Registered Post to ensure they are received. For exchanges, we must receive the original item before the replacement item is shipped.

There are no exchanges, upgrades or refunds on special and/or limited offers.

RTS and Incorrect Address

If an item is returned to us marked 'return to sender' or 'incorrect address', we will attempt to contact you by phone. You will still be liable for the original shipping cost. If you wish us to re-send your item you will be liable for any further shipping costs.

Returns Form

If you believe you need to return an item to SpinTel that is not a mobile phone handset or D-Link equipment, please print and complete our Returns Form and attach to your item. This will assist us in processing your request as efficiently as possible.