Pages

• What speeds should I expect from ADSL?

• Do I need to use line filters?

• What is a ‘Power Cycle’?

• What is an ‘Isolation Test’?

• Should I use USB or Ethernet?

• I can’t retrieve emails or browse any websites! What’s wrong?

• My internet seems slow, is there anything I can do which may increase its speed?

• Does Spin provide any parental blocking material?

• My ADSL has stopped working / is disconnecting, how can I fix it?

• My ADSL drops out when the phone rings - why?

• My phone line is noisy when my ADSL is in use - how can I improve that?

• If my ADSL is not working, can I use dialup?

• Does other activity on my ADSL service affect my download and/or upload rates?

• Can my ADSL device actually get slower over time?

• Can software on my PC affect my transfer rate?

• I have a static IP; do the setup guides on your website still apply to me?

• How do I install a line filter on my phone line?

• I’m having trouble setting up my wireless network. Is Spin able to help with this

• What is PIPE and can I use it?

• I’ve got an alarm system and/or Foxtel digital running through my phone line. Can this affect my DSL?

• What sort of things count towards my data cap?

• What are Peak and Off-peak times?

• Windows is saying “Network Cable Unplugged”. Why?

• Windows is saying “Limited or no connectivity”. Why?

• Where can I check my ADSL Usage?

• I have made changes to my phone service and now my ADSL doesn’t work. Why?

• Am I able to use a modem from another provider?

• What is a RIM and Pain Gain System?

• I checked my phone number on your website and my exchange is not yet 'ADSL enabled'. Will that change?

• Do I need a working phone service before I can get ADSL?

• If I use my own ADSL device, what do I need to configure in order to use Spin ADSL?

• If I buy a modem from Spin does it come with a replacement warranty?

• Can Spin pre-configure my modem for me before sending it out?

• Broadband General Settings

• What do I get with my ADSL?

• What is ‘Churn’ and can I use it?

• What would prevent me from getting ADSL?