Spin - ISP - Australia Nationwide

Broadband FAQs

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Broadband General Settings

What speeds should I expect from ADSL?

Do I need to use line filters?

What is a ‘Power Cycle’?

What is an ‘Isolation Test’?

Should I use USB or Ethernet?

I can’t retrieve emails or browse any websites! What’s wrong?

My internet seems slow, is there anything I can do which may increase its speed?

My ADSL has stopped working / is disconnecting, how can I fix it?

My ADSL drops out when the phone rings - why?

My phone line is noisy when my ADSL is in use - how can I improve that?

If my ADSL is not working, can I use dialup?

Does other activity on my ADSL service affect my download and/or upload rates?

Can my ADSL device actually get slower over time?

Can software on my PC affect my transfer rate?

I have a static IP; do the setup guides on your website still apply to me?

How do I install a line filter on my phone line?

I'm having trouble setting up my wireless network. Is SpinTel able to help with this

What is PIPE and can I use it?

I’ve got an alarm system and/or Foxtel digital running through my phone line. Can this affect my DSL?

What sort of things count towards my data cap?

What are Peak and Off-peak times?

Windows is saying “Network Cable Unplugged”. Why?

Windows is saying “Limited or no connectivity”. Why?

Where can I check my ADSL Usage?

I have made changes to my phone service and now my ADSL does not work. Why?

What is a RIM and Pair Gain System?

If I use my own ADSL device, what do I need to configure in order to use SpinTel ADSL?

Broadband Support

Phone: 1300 303 375

Email: support@spin.net.au