Often when email fails to reach it's desired destination, you will receive a bounce back email which will provide some information as to why the message has failed. Most bounces occur because the mailbox does not exist, the email account is full or the domain has expired.
Another common cause of mail failing to send is incorrect outgoing (SMTP) server settings. It is an industry wide policy to use the outgoing mail server of the company you are using for your internet access. Failing to do this will often result in "Error 550" messages
For example, if you wanted to use a SpinTel email address whilst working on a Telstra ADSL connection, you would need to use Telstra's SMTP server to send email out through; just like you would use smtp.spin.net.au from a SpinTel service.
Security software such as Antivirus and Firewall packages can cause connection problems to our servers and prevent messages from being sent and received. These errors are normally in the form of pop-up windows which will advise you that the task has failed, rather than a returned email in you inbox. We recommend temporarily disabling your security software to see whether this rectifies the problem.
We require a landline to determine ADSL2+ availability in your area. If you do not have a landline already installed, you can order a new landline connection online, or call our sales team on 13 22 10.
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