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general faqs
General FAQs
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Is my service on a shaped or excess plan?
Are there any extra features that are included with this service?
If I dont download all my allocated data in one month does it roll over?
If I download more than the allocated allowance per month what happens?
Can I play online games on this service?
How can I check or change my password?
Do I need to tell Spin if I'm moving house?
How do I add or remove Email accounts?
How do I contact support?
How do I check my usage?
What is Webspace?
Can I purchase additional hardware?
What is the delivery charge for modems and other hardware?
How do I track my order?
What is a virus and how do I remove/prevent them?
Is there a connection fee?
What is a ‘Zombied host’?
What is ‘Phishing’?
What services can I apply for?
Can I use your broadband service where ever I go?
What is the procedure to setup the service on my computer?
How long does it take after signup to connect to your Spin service?
Does Spin block any ports?
What can Spin technical support assist me with?
Will I experience issues with Firewalls, Antivirus and spyware?
What is 'My Account' and what can I do there?
General Enquires
Phone: 1300 303 375
Email:
support@spin.net.au
Anything we havn't thought of? Let us know.
Your comments are greatly appreciated.
general general faqs general general faqs 
