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What can SpinTel technical support assist me with?

  • On the website already
    1. We can provide assistance with the following:
    2. Troubleshooting your Internet connection (eg Dialup/ADSL Configuration)
    3. Troubleshooting telephone service issues
    4. Problems with Sending or Receiving E-Mails
    5. Web browsing issues
    6. Password changes for your ADSL or Dialup Username
    7. General queries about services which SpinTel provide

  • We do NOT provide technical support or assistance for:

    1. Creating your web pages
    2. Internet Sharing Software
    3. Email servers which were NOT setup originally by SpinTel
    4. ADSL hardware support for modems NOT listed on our Approved Equipment page
    5. Creating/Debugging CGI/PHP programs
    6. Web page graphics
    7. Finding information on the Internet for you
    8. Configuration of Linux gateway/firewall machines
    9. Internal networks / LANs / wireless other than your ADSL LAN Configuration
    10. Wireless network setup and security
    11. Online gaming
    12. Peer-to-peer software
    13. VoIP configuration and troubleshooting

  • If we cannot assist with your query, there are other resources on the Internet which SpinTel recommend you use to resolve your problem:

    1. Search Engines, such as Google, Yahoo or Wikipedia
    2. Online Discussion Boards and;
    3. Mailing Lists.
  • We're never opposed to giving our customers a point in the right direction either!

 

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